Return
Return requests should be email to goodsgz@gmail.com to explain the return reasons within 7 days of the receipt. Items should be returned in unused condition and original packaging. The return shipping fees must be at the expense of the client.
For any order return request motivated by a quality problem, client must send pictures of the spotted defects to our service email, as to allow us to validate the fact bag is indeed defective. Please email us with a tracking number of your return. Once we receive the return package, we will refund or exchange bags for you.
Exchanges are only accepted for obviously incorrect products sent. Reasons such as different colours is not considered an incorrect bag if colours are subject to individual products, camera images and computer monitor differences. An obvious colour difference would be if you ordered an green bag and received a blue bag, that is an obvious incorrect product sent, and is eligible for an exchange.
We ensure 7 days money back guarantee.
